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Village of Sugar Grove, Ohio Water, Sewer, and Sanitation Billing Policy and Procedures

Village of Sugar Grove, Ohio

Water, Sewer, and Sanitation Billing Policy and Procedures

1. Billing Cycle

• Utility bills are issued on a monthly basis.
• Bills are generated on the 1st of each month and due by the 15th.
• Bills include charges for water usage, sewer services, and any applicable surcharges.

2. Meter Reading and Usage

• Meters are read manually or electronically during the last week of each month.

  TC Energy, The Old Mill, Berne Union Main Building, “B.P”

• Usage is calculated based on actual consumption.
• Estimated bills may be issued if access to the meter is obstructed.

  TC Energy, The Old Mill, “B.P”

3. Payment Options

• Payments may be made by cash, check, money order, or online portal.
• Drop-box is available 24/7 at the Municipal Building.
• Online payments must be submitted by 11:59 PM on the due date.

4. Late Fees and Delinquency

• A late fee of 10% will be assessed on unpaid balances after the 15th of the month.
• Accounts more than 30 days past due will receive a delinquency notice.
• Payment arrangements may be available at the discretion of the Fiscal Officer with 75% of outstanding bill being paid prior to arrangements being made for the remaining balance.

5. Shut-Off and Restoration of Service

• Shut-off notices are issued if payment is not received within 45 days of the original bill.
• Service will be disconnected after notice unless arrangements are made.
• A $25 reconnection fee will apply to restore service.
• No shut-offs will occur on Fridays, weekends, or holidays.

6. Billing Adjustments and Disputes

• Customers may request a review of unusually high bills.
• Leak adjustments are limited to one per 12-month period with supporting documentation.
• Appeals must be submitted in writing to the Fiscal Officer within 15 days of billing.

7. Final Reads and Transfers

• Final meter reads are required before closing utility accounts.
• New owners or tenants must submit an application to establish service.
• Outstanding balances must be paid before a transfer is approved.

Approved on this 14th day of July, 2025.

[Signature: Beth Lockard]
Beth Lockard, BPA President

[Signature: Beverly Kruer]
Beverly, Kruer, Board Member

[Signature: Roberta Selby]
Roberta Selby, Board Member

[Signature: Tyson Nye]
Tyson Nye, Mayor

[Signature: Sarah Haley]
Sarah Haley, Fiscal Officer